Returns & Exchanges
At Nurri, we stand behind the quality of our nutritious food products and want you to be completely satisfied with your purchase. If your order arrives damaged or doesn't meet our freshness standards, we offer a 30-day return window for a full refund or exchange.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Verification
For food safety and quality control purposes, please include photos of the product packaging and the expiration date if reporting a quality concern.
Prepare for Return
Once approved, we will provide a prepaid shipping label for non-perishable returns; please ensure items are securely packed in their original box.
Receive Refund or Replacement
After we process your request, a refund will be issued to your original payment method or a fresh replacement will be shipped to you immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing